Privacy Policy App

Privacy Policy (Lorre App)


This privacy policy describes the way our company, Delftsche Studenten Societeit “Phoenix”, represented as “Studentendiscotheek Lorre”, and our group companies, collect, store, process and use personal data. As a user of the application platform, Lorre, iOS and Android applications and other applications that facilitate our products and services, you have given your consent for our collection and use of your personal data. As personal data can be directly or indirectly linked to your identity or contact information, we take our responsibility to safeguard your personal data very seriously.

Please read this privacy policy carefully to get a clear understanding of how we collect, use and protect your personal data. We may amend this privacy policy from time to time and, if you have any questions, remarks or requests relating to this privacy policy, please reach out to us by using the contact details below (

Personal data

Delftsche Studenten Sociëteit “Phoenix” processes your personal data when you make use of our platform and/or because you provide this information to us. Beneath a list with the personal data that we will use:

– Name
– Gender
– Birth date
– Address
– Phone number
– E-mail adress
– List of contact information of the User via the App

We also collect your personal data when you use our mobile application. This information may include your IP address, location details, general preferences, settings and system specifications.

The most evident way we gather personal data is when you set up an account and/or purchase a ticket or subscription.

How we use personal data

We use your personal data for a number of reasons, in particular:

  • –  To ensure overall smooth operations – your personal data helps us to constantly improve our mobile application and enables us to quickly process your transactions.
  • –  Customer assistance – in case the board of Lorre is contacted in order to review your purchase, personal data is collected in order to quickly process the contact.
  • –  Marketing purposes – this boils down to communications including promotions of our products, services and parties we organize.
  • –  Overall legal compliance – your personal data also plays a key role in helping us identify and prevent fraudulent transactions or other illegal activities on our platform, communicate security messages to our customers and comply with relevant applicable laws and regulations.

– Safe payments – we work together with a payment service partner, called Stripe, on all payment transactions. We don’t have access to your full payment details, but we may refer to partial information, such as the last couple of digits of your credit card number, for authentication and anti-fraud purposes.

We will only store your personal data temporarily for the purposes listed above, save for situations where laws or regulations dictate otherwise.

Your user accounts

You may have created a Lorre account by connecting through Apple or Google. By signing up for an account through third party services (e.g. Apple or Google), you grant us the right to confirm your identity with these services and access your personal details as explained under ‘Personal data’ above.

Legal use of personal data

We are registered as a company under Dutch law. Delftsche Studenten Sociëteit “Phoenix” processes your personal data for the following purposes:

– Handling your payment
– To be able to call or email you if necessary to carry out our services – To inform you about changes to our services and products
– To offer you the opportunity to create an account

Cookies and Google Analytics

We want you to enjoy visiting our platform, and we use cookies to ensure that our website ( runs smoothly and reliably. Cookies are small text files that are placed on your computer or mobile device when you visit a website. These cookies are placed on your device by your web browser and are either removed each time you close your browser or stored for a longer period of time. Cookies that aren’t removed are sent back to us by your web browser the next time you visit. This enables us to recognize your computer or mobile device and improve and personalize your interactions and experiences on the Lorre website. We also use other tracking technologies that are similar to cookies, such as third party tools, to achieve the same goal. We strive to not embed cookies with a lifespan longer than one year, although there may be exceptions to this time period. We cannot disaggregate this data to analyze your individual behavior on our website.

Our website uses technical, functional, analytical and commercial cookies.

  • –  Technical cookies – these are necessary to provide the requested service. For instance, technical cookies allow you to proceed through different pages of a website with a single login.
  • –  Functional cookies – these cookies help our website and mobile applications “remember” your preferences i.e. language selection, search history and registration information. The consent you give us to store and use our and third party cookies can be withdrawn at any time by setting your browser to disable cookies and/or remove all cookies from your

browser. However, please take into account that this may limit your access to certain functions and areas on our platform.

How we protect personal data

Delftsche Student Society “Phoenix” takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or via

Access to your personal data

You have the right to receive information about your personal data in a clear and accessible way. In addition, if your personal data contains incorrect information, or if you consider this information is used, stored or processed incorrectly, we are happy to correct, complete or remove such data as soon as possible. The deletion of your user account is also possible at any time. Please contact us through the email address

This privacy policy

We reserve the right to implement changes to this privacy policy. We will always publish the new version of this privacy policy on our website and will include the date of the latest version. As we will not proactively inform you regarding all changes made by us, we recommend you revisit this privacy policy from time to time. If you continue using our platform after we have made new amendments, we assume you acknowledge and agree with its latest content.

Who controls your personal data?

Studentendiscotheek Lorre controls your personal data on its website, mobile applications and other applications that facilitate our products and services. Studentendiscotheek Lorre belongs to Delftsche Studenten Sociëteit “Phoenix” a Dutch limited liability company, incorporated under the laws of the Netherlands and registered with the Amsterdam Chamber of Commerce (no. 40397320). Studentendiscotheek Lorre’s address is Phoenixstraat 30, 2611 AL Delft, the Netherlands.

If you have any comments, requests, questions or otherwise would like to contact us about this privacy policy, please contact our customer service through

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: various types of Data; first name; last name; phone number; email address; username; password; profile picture; Usage Data; payment info; billing address; Tracker.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.

Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases

where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

  • –  Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  • –  provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • –  processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • –  processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • –  processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party. In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.

Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

If broader protection standards are applicable, Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.


  • –  Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
  • –  Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period. The purposes of processing The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following: Data transfer outside the EU, Registration and authentication, Hosting and backend infrastructure, Handling payments and Analytics.

For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.

The rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

Users entitled to broader protection standards may exercise any of the rights described below. In all other cases, Users may inquire with the Owner to find out which rights apply to them.

In particular, Users have the right to do the following:

  • –  Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  • –  Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  • –  Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  • –  Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  • –  Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  • –  Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  • –  Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  • –  Lodge a complaint. Users have the right to bring a claim before their competent data protection authority. Details about the right to object to processing Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection. Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

Such broader protection standards apply when the processing:

  • –  is performed by an Owner based within the EU;
  • –  concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;
  • –  concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU. Additional information about Data collection and processing Legal action The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
    The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities. Additional information about User’s Personal Data In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request. System logs and maintenance For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose. Information not contained in this policy More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document. How “Do Not Track” requests are handled This Application does not support “Do Not Track” requests.
    To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies. Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.